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AUTHOR: Nikita Mittal · Updated: 12th Jul 2023

Are Players Ready for Increased Surveillance of Their Interactions with Gambling Operators

The UK gambling industry has rapidly evolved in recent years. As gambling activities grow increasingly popular year by year, the UK Gambling Commission (UKGC) has bolstered its efforts to ensure fair play, curb money laundering, and protect vulnerable players. To this end, they are exploring enhanced surveillance methods to monitor the interactions between players and gambling operators. But are players in the UK truly ready for the potential implications of increased surveillance? Here’s what you need to know.

Increased Surveillance with Gambling Operators

UK Gambling Landscape and the Growing Concern of Player Protection

The gambling landscape in the UK has seen immense growth, even more so due to technological advancement. It has now become easier than ever for players to join various gambling sites, such as sportsbooks and online casinos, and indulge in their favorite games and sports. But the rise in the number of players and gambling platforms also raises serious concerns relating to the well-being of players. And that’s exactly why regulatory bodies are adopting tighter surveillance measures to ensure the industry operates safely and ethically.

Closely monitoring interactions between players and operators has many benefits. It helps authorities to detect signs of harmful gambling among individuals at an early stage. They can then instruct operators to intervene and restrict such players from over-indulgence and excessive spending. In addition, strict monitoring enables regulatory bodies to determine if operators prioritize their commercial benefits over player protection and well-being.

But it also raises many questions regarding player privacy and data security. It can potentially disrupt the intricate balance between the safety of players and their right to indulge in regulated gambling activities freely. Let’s explore these benefits and concerns in more detail.

The Current State of Player Protection

Regular and seasoned players in the UK are probably already familiar with various measures that are already in place to safeguard players, such as:

  • Deposit limits that prevent players from spending more than they can afford.
  • Self-exclusion and account locking systems for players when they get addicted to gambling.
  • Helplines and contact information for agencies and institutions that promote responsible gambling.

However, the problem with these existing systems is that it’s up to the players to determine if their gambling habits are harmful. It doesn’t address that people susceptible to gambling addiction may not make the best decisions for themselves. That is why there is a strong need for the UKGC and the government to set up strong safety and surveillance measures to tackle these gambling-related issues.

Understanding Increased Surveillance

The UKGC recently released a whitepaper proposing some essential changes and introducing new policies to monitor player activities in the gambling industry effectively. They plan to enforce financial risk checks on players by gambling operators based on loss threshold.

Players who incur a net loss of £125 in a month, or £500 within a rolling year, will be considered moderate-spending players and will be subject to background checks. This includes checking their financial activities and records of any past debts, such as those in County Court Judgements.

Those who incur a net loss of £1000 within 24 hours, or £2000 within a 90-day period, will be considered as high spending players. They will be subject to enhanced financial risk checks, including verifying their discretionary income, past gambling activities, and any other info that provides deeper insights into their financial position.

Both these financial risk check methods will be further complemented by other surveillance measures, such as:

  • Know Your Customer (KYC) process that requires players to verify their identity and age by submitting ID proofs and any other documents as requested by the operator.
  • Monitoring player activity on the platform, such as playing patterns or frequency and size of deposits.
  • Using data analytics techniques to process a large amount of data so that risky behaviors or unfair practices can be detected.
  • Collaboration and data sharing between different operators, regulatory bodies, and financial institutions prevent people with problematic gambling habits from playing on multiple platforms with different accounts.

The Potential Benefits of Increased Surveillance

There is no denying that implementing enhanced surveillance measures will bring about many positive changes that will benefit players, operators, and the entire industry. Here are some of the key benefits of increased surveillance.

Player protection and early intervention 

When any player demonstrates harmful gambling behavior, it’s not just their own responsibility but also that of regulatory bodies and operators to protect them from the ill effects of gambling, such as binging, addiction, and unaffordable losses. By monitoring users’ financial activities and playing patterns, operators can identify signs of risky behavior early and intervene on time so players don’t face huge financial losses.

Risk analysis and targeted support 

The gambling industry is massive, with millions of people in the UK playing on different websites and platforms. Through increased surveillance, operators and authorities can effectively pinpoint specific individuals among millions of players at high risk of gambling problems. It helps them to provide focused support only to these individuals without disrupting the experience of the rest of the industry.

Ensure fairness and prevent fraud 

The problem often lies not in the players, but among the operators. Some gambling platforms could attempt to conduct fraudulent activities, such as money laundering, or boost their profits through unfair gameplay that puts players at a disadvantage. Monitoring the interaction between players and operators will also help uncover these activities so that regulatory bodies can take necessary action and ensure fair gameplay.

Concerns and Ethical Considerations

The benefits of increased surveillance will change the gambling industry for good. But such measures have to be implemented carefully, as they also raise some concerns among players and operators, such as:

Privacy and data security concerns

Having their interactions monitored by regulatory bodies can make players feel insecure and uneasy about their activities being monitored. Data sharing and collaboration between operators and authorities is also an issue, as it raises the question of data security. When multiple parties have access to the personal and financial data of players, there is always a possibility that this data could be misused by some, such as selling to advertisers.

Balance between player protection and freedom

It’s good that increased surveillance will enhance player protection, but we must also respect players’ freedom. The gambling industry needs to be regulated, but a single or group of entities should never control it. The industry must be autonomous, where players can enjoy any activity and spend their money in any way they see fit, albeit safely. So, when overly prioritized surveillance measures can disrupt the balance between player protection and personal freedom.

Stigmatization and Unfair Restrictions 

Intensified surveillance measures can make people with gambling problems feel scrutinized. The fear of being stigmatized and labeled as high-risk individuals or gambling addicts may deter such players from seeking professional help and accessing support services. Another concern is that if surveillance, risk check, and analysis of player activity aren’t done efficiently, it may lead to wrong conclusions where low-risk individuals may be flagged as high-risk and restricted from certain gambling activities.

Addressing Public Perception and Trust

Considering both the benefits and concerns regarding increased surveillance, there has to be proper coordination between all parties involved – players, operators, regulatory bodies, and the government.

Implementing surveillance measures is certainly the need of the hour to protect vulnerable players. There is no alternative to it. Gambling is a form of entertainment, but it does have potential ill effects that can ruin a person’s mental and financial stability. That is why the UKGC must strictly monitor the industry, to prevent harmful gambling and ensure that operators always prioritize players’ well-being.

However, they must also address the valid concerns of privacy, data security, and personal freedom. Ideally, the government and the UKGC must proceed patiently by first building trust among the players and operators. This can be done by adopting a transparent approach, where the general public is clearly informed on what surveillance measures they are subjected to and how the operators and authorities carry out these measures.

When the rationale behind surveillance measures is clearly communicated to the public, it helps them understand the importance of these actions in maintaining a safe gambling environment. Transparency allows players and stakeholders to see that the objective is not to invade privacy but to protect their interests and ensure fair play.

It’s also important to make the public realize that the implementation of surveillance is not a unilateral action but a collective effort. That means players must also be involved through open dialogue, and their inputs and suggestions must be considered in decision-making. Open dialogue can also help to educate the public about the benefits of increased surveillance. By explaining how these measures protect and benefit the players themselves, the wider public can better appreciate the necessity of surveillance.


As the UK gambling industry grows and evolves rapidly, regulatory bodies and gambling operators must adapt surveillance measures to the changing landscape. But maintaining public trust and respect for individual privacy is also crucial. While increased surveillance offers potential benefits such as improved detection of harmful behavior, fairer gameplay, and enhanced security, it also raises concerns. The risk of stigmatization, privacy infringement, unintended consequences, and potential limitations on access to gambling platforms are important factors to consider.

Ultimately, the aim is to create a gambling environment that is both secure and enjoyable. Players should be able to engage in gambling activities responsibly while knowing that robust surveillance measures are in place to safeguard their interests.

The people behind this page

Online gambling content experts helped write, edit and check this page:

Nikita is a content writer at Gambling Deals. She comes with 12+ years of writing experience and has the upper hand when it comes to reviewing casinos, covering recent deals and promotions, and writing in-depth gambling guides. She loves exploring new casinos and enjoys sharing insights with readers. Apart from writing and casinos, she loves reading, learning new languages, and exploring cultures.

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